RealAdvisor Referral Program — Referrer Terms

DRAFT — for legal review — v0.1 — 2026-09-06

Master text: English. Translations are provided for convenience; if a translation and the English text differ, the English text prevails. Entity details marked [[…]] are placeholders to be completed before publication.

These terms govern participation in the RealAdvisor Referral Program (the "Program") operated by [[COMPANY LEGAL NAME / ADDRESS]] ("RealAdvisor", "we"). By accepting them in the partner portal, you (the "Referrer") enter into a binding agreement with RealAdvisor.

1. Definitions

• Referrer: the business enrolled in the Program under a referral code.
• Referee: a real-estate agency or agent that the Referrer introduces to RealAdvisor.
• Referral code: the unique code issued to the Referrer. It is the tail of the Referrer's tracking link, the content of the QR code, the promo code a Referee may quote, and the identifier on the registration form.
• Registration: a Referee recorded against the Referrer's code, by a demo booked through the Referrer's link, by a registration submitted in the Portal, or by the Referee quoting the code to RealAdvisor.
• Verified held demo: a product demonstration with the Referee that took place and that RealAdvisor's records show as held. A demo that was booked, cancelled or not attended is not held.
• First-year contract value: the subscription fees due by the Referee for the first 12 months of its contract, excluding VAT, one-off setup fees and any welcome benefit. A fee for a billing period shorter than 12 months is annualised (fee × 12 ÷ months in the billing period); an annual fee is taken as it is.
• Cash collected: a payment by the Referee that RealAdvisor has received in full. An invoice issued, a contract signed or a deal marked as won is not cash collected.
• Portal: the partner portal at referral.realadvisor.com.
• Amounts: written with a comma as the thousands separator in every language version (1,100 means one thousand one hundred). Amounts are in EUR, or in CHF at the same figure where the Referee is billed in Switzerland.

2. Eligibility

2.1 The Program is open to businesses only: a company, or a sole trader or self-employed professional registered for business, holding a valid business tax identifier (for example SIRET, NIF/CIF, P.IVA, UID/IDE, NIP or NIF). Private individuals are not eligible.

2.2 Payment of any reward requires, on file in the Portal: the Referrer's legal name, tax identifier, VAT status and bank account (IBAN), acceptance of these terms, and the self-billing mandate in section 10. Until all of them are on file, Registrations are tracked and rewards are earned, but no reward can be approved for payment.

2.3 Employees, officers and contractors of RealAdvisor, and their household members, may not participate. A Referrer must not be, and must not act on behalf of, a competitor of RealAdvisor.

2.4 One code per Referrer. The code is personal to the enrolled business and may not be sold, transferred, or shared with third parties in exchange for a share of the rewards.

3. The three tracks

3.1 Track A — Customer referral. Open to any RealAdvisor customer with at least one paid invoice, an active subscription and no invoice overdue by more than 30 days. The account's primary contact and up to three named users may refer under the account's code.

3.2 Track B — Ambassador. Open by invitation only to introducers who sign a separate Ambassador Agreement: franchise directors, trainers and coaches, vendors serving agencies, notaries and accountants, established agents and former employees. Limited to 20 Ambassadors per country in the first year of the Program.

3.3 Track C — Network agreement. Open to franchises, groupings and networks of agencies that sign a separate Network Agreement to introduce their members.

3.4 Where an Ambassador Agreement or a Network Agreement differs from these terms, the agreement prevails. These terms apply to everything the agreement does not cover.

4. What may be referred

4.1 A Referee must be a legal entity distinct from the Referrer: a different tax identifier, billing account, primary domain and primary telephone number, and a decision-maker who is a different natural person. Branches under one master contract count as one Referee.

4.2 A Registration is refused, and earns nothing, in the following cases (the rejection reasons):

• Existing pipeline: RealAdvisor already has an open opportunity with the Referee, or logged sales activity towards the Referee in the previous 90 days.
• Existing or recently churned customer: the Referee is a RealAdvisor customer, or was one within the previous 12 months.
• Self-referral: the Referee is the Referrer, an entity related to it, or a second entity under common ownership (section 4.1).
• Same brand beyond two referrals: the Referee is the third or later Referee from the same brand, franchise or network within 12 months. From the third onwards, the Registration is remunerated at the Track C rate (section 6.5) and a Network Agreement must be concluded.

4.3 An ineligible Referee is refused at Registration, wherever possible within seconds. A refusal for existing pipeline is final: no reward is paid at any amount and no override exists. RealAdvisor's sales team is paid for such a deal independently of the Program (section 13).

5. Registering a referral

5.1 Registration before contact. A Referral is eligible only if the Registration exists before RealAdvisor's first sales contact with the Referee, and the Referee was not in RealAdvisor's pipeline at that time (section 4.2).

5.2 72-hour grace. A Registration submitted within 72 hours of the Referee's first inbound contact with RealAdvisor still counts, provided RealAdvisor had no outbound sales activity towards the Referee in the previous 90 days. After 72 hours, only a code quoted by the Referee remains possible, and it requires the approval of the RealAdvisor country manager.

5.3 Precedence. Where several capture methods exist for the same Referee, the first valid one wins, in this order: a demo booked through the Referrer's link, then a Registration in the Portal, then a code quoted by the Referee. Where two Referrers claim the same Referee, the first valid Registration wins. Rewards are never split. A match found afterwards by email address or domain is not a Registration and never creates a reward.

5.4 Exclusivity window. An accepted Registration links the Referee to the Referrer for 120 days. If the Referee has not become a customer within that window, the link lapses. One re-registration by the same Referrer is possible with the country manager's approval.

5.5 Review. A Registration that partially matches an existing record is placed under review and decided by the country manager within two working days. The outcome is shown in the Portal.

5.6 The Referrer warrants that the Registration is accurate, that the Referee has agreed to be contacted by RealAdvisor, and that the Referrer is entitled to share the Referee's business contact details (section 12).

6. Rewards

6.1 Held-demo reward. For each verified held demo with an accepted Referee:

6.2 Close reward. When the accepted Referee's first invoice is cash collected, a reward according to the Referee's first-year contract value:

6.3 Ambassador advance. On Track B, the held-demo reward is an advance on the close reward for the same Referee: the close reward is reduced by the held-demo reward already booked for that Referee, and never below zero. The advance is not repayable if the Referee does not become a customer.

6.4 Revenue share (Track B, outside Switzerland). Instead of the close reward, an Ambassador may elect, per Referee and at the time of Registration, a revenue share of 15% of the subscription revenue cash collected from that Referee during the 24 months following its first paid invoice, capped at 1,800 per Referee, paid quarterly on cash collected only. The election requires at least 3 Referees that became customers in the previous 12 months, and is irrevocable for that Referee. This option does not exist for Referees billed in Switzerland and cannot be elected by an Ambassador enrolled in Switzerland.

6.5 Network override (Track C). A Network earns 8% of the subscription revenue cash collected from each member account it introduced, during the 24 months following that member's first paid invoice, capped at 40,000 per Network per calendar year, paid quarterly. There is no held-demo reward on Track C.

6.6 Currency. Rewards are in EUR, or in CHF at the same figure where the Referee is billed in Switzerland. Rewards are net amounts; VAT is added under section 10.5 where applicable.

6.7 Referee offer. An accepted Referee receives one welcome benefit chosen by RealAdvisor for its market: one month free, or the setup fee waived. The welcome benefit is never combined with any other discount.

7. When rewards become payable

7.1 The held-demo reward becomes payable once RealAdvisor's records show the demo as held.

7.2 The close reward becomes payable on cash collected, in tranches that depend on the Referee's billing period:

• Monthly billing: 50% when the Referee's first invoice is cash collected, and 50% when the Referee's fourth invoice is cash collected.
• Annual billing (any billing period of 12 months or more): 100% 90 days after the Referee's first invoice is cash collected.

7.3 Revenue share and the network override are computed on cash collected in each calendar quarter and become payable after that quarter ends.

7.4 Every reward is approved by RealAdvisor before payment. RealAdvisor may hold a reward while a Registration, a demo or a payment is being verified, and refuses it where these terms are not met.

8. Caps

• Track A: at most 3 held-demo rewards per Referrer per calendar quarter, and at most 5 close rewards per rolling 12 months. From the sixth, the Referrer is moved to Track B and must sign the Ambassador Agreement to receive further rewards.
• Track B: at most 8 held-demo rewards per Ambassador per calendar month, and a total of 4,000 in held-demo rewards per country per calendar month across all Ambassadors, after which no held-demo reward is created until the following month.
• Track B quality gate: where an Ambassador's demo-to-close rate over the trailing 90 days falls below 15% after at least 5 held demos, held-demo rewards are suspended until the rate recovers.
• Track B revenue share: 1,800 per Referee (section 6.4).
• Track C: 40,000 per Network per calendar year (section 6.5).
• More than 3 Registrations within 7 days places the Referrer's Registrations under review.

A reward beyond a cap is not deferred to the next period; it is not earned.

9. Clawback

9.1 A reward is void and, if already paid, is reclaimed, where within 90 days of the payment that earned it the Referee's payment is refunded or charged back, or the Referee's subscription is cancelled.

9.2 A reward obtained in breach of these terms, in particular sections 2, 4, 5 and 11, is void at any time.

9.3 A reclaimed amount is deducted from the Referrer's next payment, as a credit note against the self-billing invoice concerned. Where no further payment is due, the Referrer repays the amount within 30 days of RealAdvisor's request.

10. Payment and self-billing mandate

10.1 Payment. Approved rewards are paid monthly by bank transfer to the IBAN on file, in the currency of the reward, against the self-billing invoice issued under this section. RealAdvisor may group several rewards into one invoice and net clawbacks against them. A payment may be withheld while the requirements of section 2.2 are incomplete, while an integrity check of the Program is unresolved, or where the Referrer's bank details cannot be verified.

10.2 Mandate. The Referrer expressly authorises RealAdvisor to issue, in the name and on behalf of the Referrer, the invoices for the rewards due to the Referrer under the Program ("self-billing invoices"). This authorisation constitutes the prior written agreement required for self-billing, in particular autofacturation under French law and facturación por el destinatario (autofactura) under Spanish law. It is given by acceptance in the Portal, recorded with its date and time, and covers every reward paid while the Referrer participates in the Program.

10.3 Each invoice. Each self-billing invoice is numbered RA-REF-<CC>-<YYYY>-<NNNN>, sequentially per country (CC) and calendar year (YYYY); states that it is issued by the recipient in the name and on behalf of the supplier; carries the Referrer's legal name, address and tax identifier as on file; and is made available to the Referrer in the Portal when issued.

10.4 Right to dispute. The Referrer may dispute any self-billing invoice within 15 days of it being made available in the Portal, by written notice to RealAdvisor stating the reason. An invoice not disputed within that period is deemed accepted by the Referrer. A disputed invoice is corrected or cancelled by RealAdvisor, and the reward is re-issued once the dispute is resolved.

10.5 VAT and taxes. The Referrer remains liable for declaring and paying VAT and any other tax due on its rewards, and for recording the self-billing invoices in its accounts as if it had issued them. Where the Referrer is VAT-registered, the self-billing invoice adds VAT at the rate applicable in the Referrer's country; where the Referrer is not VAT-registered, the invoice states the applicable exemption. The Referrer must update its VAT status and identification details in the Portal before any change takes effect; an invoice issued on the basis of details the Referrer failed to update is the Referrer's responsibility.

10.6 Withdrawal. The Referrer may withdraw the mandate by written notice. From receipt of the notice, no further reward can be paid until a new invoicing arrangement is agreed in writing. Invoices issued before the withdrawal remain valid.

10.7 Records. RealAdvisor keeps a copy of each self-billing invoice for the statutory retention period. The Referrer keeps its own copy.

11. Conduct and fraud

11.1 The Referrer must not: register a Referee that has not agreed to be contacted; make claims about RealAdvisor's products, prices or offers beyond RealAdvisor's published materials; present itself as RealAdvisor or as its agent; offer a Referee any inducement other than the welcome benefit of section 6.7; send unsolicited bulk messages; or use paid advertising, coupon sites or deceptive practices to obtain Registrations.

11.2 Undisclosed common ownership between the Referrer and a Referee, Registrations timed to capture deals originated by RealAdvisor's own sales team, and collusion with RealAdvisor staff void the rewards concerned and end the Referrer's participation.

11.3 RealAdvisor may suspend a code and hold its rewards while an investigation is under way, and may verify any Registration directly with the Referee.

12. Data protection

12.1 Referee data. To operate the Program, RealAdvisor processes the business contact details the Referrer registers: the agency name, the contact's name, business email address and telephone number. They are used to check eligibility against RealAdvisor's records (section 4), to contact the Referee about RealAdvisor's products and to book a demo, and to attribute rewards to the Referrer. RealAdvisor relies on its legitimate interest in business-to-business prospecting. Where the Referee does not become a customer, its Registration data is kept for the 120-day exclusivity window and then for up to 24 months solely for the checks of sections 4 and 11, after which it is deleted or anonymised. Where the Referee becomes a customer, its data is kept under the customer contract.

12.2 Before registering a Referee, the Referrer must have informed the Referee that its details are shared with RealAdvisor for the purposes above, and must register only details the Referee is entitled to share.

12.3 Referrer data. RealAdvisor processes the Referrer's identification, tax and bank details and the Program records (Registrations, rewards, invoices and audit events) to operate the Program and to meet its legal obligations. Bank details are stored encrypted, and only the last four digits of the IBAN are displayed. Program and invoicing records are kept for the statutory accounting retention period after the last payment.

12.4 The Referee data shown to the Referrer is limited to the agency name, a masked email address and the stage of the Registration. The Referrer must not use it for any other purpose.

12.5 RealAdvisor's privacy notice at [[PRIVACY NOTICE URL]] applies. Data subjects may exercise their rights at [[PRIVACY CONTACT]].

13. Independence from RealAdvisor's sales team

13.1 RealAdvisor's sales staff are remunerated for the deals they close under their own commission plan, independently of the Program. A reward under the Program is never reduced, split or refused because a member of RealAdvisor's sales team also worked on the deal, and a sales commission is never reduced because a Referral was involved.

13.2 The Program does not change how RealAdvisor records the origin of its opportunities. A Referral is recorded as additional information alongside that origin.

14. Relationship

The Referrer acts as an independent business. Nothing in these terms creates an employment, agency, partnership or joint-venture relationship, or authorises the Referrer to bind RealAdvisor. The Referrer bears its own costs and taxes.

15. Changes

RealAdvisor may change these terms, including the reward table and the caps, with at least 30 days' notice in the Portal or by email. Changes apply to Registrations made after they take effect; a Registration made before keeps the terms in force at the time of Registration. The reward table is reviewed quarterly.

16. Term and termination

16.1 Participation starts on acceptance and continues until terminated. Either party may terminate at any time with 30 days' written notice. RealAdvisor may terminate immediately for a breach of sections 2, 4, 5 or 11, or where the Referrer ceases to meet section 2.

16.2 On termination other than for breach, Registrations accepted before the end date remain eligible for rewards that become payable within their exclusivity window, on these terms; a revenue share or network override already running continues for its period. On termination for breach, unpaid rewards are forfeited.

16.3 RealAdvisor may close the Program in a country, or altogether, with 60 days' notice; section 16.2 applies.

17. Liability

Rewards are the Referrer's sole entitlement under the Program. RealAdvisor is not liable for indirect losses or loss of profit. Nothing in these terms limits liability that cannot be limited by law.

18. General

18.1 Notices to RealAdvisor: [[PROGRAM CONTACT EMAIL]]. Notices to the Referrer: the email address on file in the Portal.

18.2 If a provision of these terms is invalid, the remainder stays in force.

18.3 These terms are governed by the law of [[GOVERNING LAW]]. The courts of [[JURISDICTION]] have exclusive jurisdiction, without prejudice to mandatory rules of the Referrer's country.

Notes for legal review

To be removed before publication.

• 2.3 — confirm the exclusion of RealAdvisor staff and competitors is enforceable in each country.
• 6.4 — the Swiss no-revenue-share rule exists to keep payments to Swiss Ambassadors outside AHV/AVS reclassification; confirm the wording and whether the one-off close reward to a legal entity against an invoice is sufficient.
• 10.2 to 10.6 — the self-billing clause is drafted to satisfy French autofacturation (CGI art. 289) and Spanish facturación por el destinatario (RD 1619/2012 art. 5): prior written agreement, acceptance of each invoice with a dispute period, the supplier's continued VAT liability, sequential numbering. Confirm per country (also DE Gutschrift, IT autofattura, PL samofakturowanie, PT autofaturação) and the 15-day dispute period.
• 10.5 — confirm VAT treatment for a Referrer established in a different country from the paying RealAdvisor entity (reverse charge).
• 12 — confirm legitimate interest as the legal basis for processing Referee contact data in each country, and the 24-month retention.
• 18.3 — governing law and jurisdiction for a Swiss operating entity with Referrers in the EU.