RealAdvisor Referral Program — Referrer Terms

v1.0 — 7 October 2026

Master text: English. Translations are provided for convenience; if a translation and the English text differ, the English text prevails.

These terms govern participation in the RealAdvisor Referral Program (the "Program") operated by RealAdvisor SA, Route de Saint-Julien 198, 1228 Plan-les-Ouates, Switzerland (IDE CHE-373.280.297) ("RealAdvisor", "we"). By accepting them in the partner portal, you (the "Referrer") enter into a binding agreement with RealAdvisor.

1. Definitions

• Referrer: the business enrolled in the Program under a referral code.
• Referee: a real-estate agency or agent that the Referrer introduces to RealAdvisor.
• Referral code: the unique code issued to the Referrer. It is the tail of the Referrer's tracking link, the content of the QR code, the promo code a Referee may quote, and the identifier on the registration form.
• Registration: a Referee recorded against the Referrer's code, by a demo booked through the Referrer's link, by a registration submitted in the Portal, or by the Referee quoting the code to RealAdvisor.
• Verified held demo: a product demonstration with the Referee that took place and that RealAdvisor's records show as held. A demo that was booked, cancelled or not attended is not held.
• First-year contract value: the subscription fees due by the Referee for the first 12 months of its contract, excluding VAT, one-off setup fees and any welcome benefit. A fee for a billing period shorter than 12 months is annualised (fee × 12 ÷ months in the billing period); an annual fee is taken as it is.
• Cash collected: a payment by the Referee that RealAdvisor has received in full. An invoice issued, a contract signed or a deal marked as won is not cash collected.
• Portal: the partner portal at referral.realadvisor.com.
• Amounts: written with a comma as the thousands separator in every language version (1,100 means one thousand one hundred). Amounts are in EUR, or in CHF at the same figure where the Referee is billed in Switzerland.

2. Eligibility

2.1 The Program is open to businesses only: a company, or a sole trader or self-employed professional registered for business, holding a valid business tax identifier (for example SIRET, NIF/CIF, P.IVA, UID/IDE, NIP or NIF). Private individuals are not eligible.

2.2 Payment of any reward requires, on file in the Portal: the Referrer's legal name, tax identifier, VAT status and bank account (IBAN), acceptance of these terms, and the self-billing mandate in section 10. Until all of them are on file, Registrations are tracked and rewards are earned, but no reward can be approved for payment.

2.3 Employees, officers and contractors of RealAdvisor, and their household members, may not participate. A Referrer must not be, and must not act on behalf of, a competitor of RealAdvisor.

2.4 One code per Referrer. The code is personal to the enrolled business and may not be sold, transferred, or shared with third parties in exchange for a share of the rewards.

2.5 RealAdvisor decides at its discretion whether to accept an application, issue a code or keep a Referrer in the Program, and does not have to give reasons. Ending a participation follows section 16.

3. Tracks and your Partner Agreement

3.1 The Program is by invitation. RealAdvisor invites each Referrer on one of four tracks, shown in the Portal: Customer (a RealAdvisor customer referring a colleague), Ambassador (an introducer who works with agencies, such as a franchise director, trainer, notary or accountant), Affiliate (a business promoting its link to its own audience, such as a newsletter, a community or social media) and Network (a franchise, grouping or network of agencies introducing its members).

3.2 Partner Agreement. When it invites a Referrer, RealAdvisor sets that Referrer's deal: its rewards (section 6) and its caps (section 8). The deal is shown in the Portal, is the Referrer's Partner Agreement and forms part of these terms. Where it differs from these terms, it prevails, within the ceilings of section 6.2. The track describes the Referrer; everything it earns, and every limit on it, is in its Partner Agreement.

4. What may be referred

4.1 A Referee must be a legal entity distinct from the Referrer: a different tax identifier, billing account, primary domain and primary telephone number, and a decision-maker who is a different natural person. Branches under one master contract count as one Referee.

4.2 A Registration is refused, and earns nothing, in the following cases (the rejection reasons):

• Existing pipeline: RealAdvisor already has an open opportunity with the Referee, or logged sales activity towards the Referee in the previous 90 days.
• Existing or recently churned customer: the Referee is a RealAdvisor customer, or was one within the previous 12 months.
• Self-referral: the Referee is the Referrer, an entity related to it, or a second entity under common ownership (section 4.1).

4.3 An ineligible Referee is refused at Registration, wherever possible within seconds. A refusal for existing pipeline is final: no reward is paid at any amount and no override exists. RealAdvisor's sales team is paid for such a deal independently of the Program (section 13).

5. Registering a referral

5.1 Registration before contact. A Referral is eligible only if the Registration exists before RealAdvisor's first sales contact with the Referee, and the Referee was not in RealAdvisor's pipeline at that time (section 4.2).

5.2 72-hour grace. A Registration submitted within 72 hours of the Referee's first inbound contact with RealAdvisor still counts, provided RealAdvisor had no outbound sales activity towards the Referee in the previous 90 days. After 72 hours, only a code quoted by the Referee remains possible, and it requires the approval of the RealAdvisor country manager.

5.3 Precedence. Where several capture methods exist for the same Referee, the first valid one wins, in this order: a demo booked through the Referrer's link, then a Registration in the Portal, then a code quoted by the Referee. Where two Referrers claim the same Referee, the first valid Registration wins. Rewards are never split. A match found afterwards by email address or domain is not a Registration and never creates a reward.

5.4 Exclusivity window. An accepted Registration links the Referee to the Referrer for 120 days. If the Referee has not become a customer within that window, the link lapses. One re-registration by the same Referrer is possible with the country manager's approval.

5.5 Review. A Registration that partially matches an existing record is placed under review and decided by the country manager within two working days. The outcome is shown in the Portal.

5.6 The Referrer warrants that the Registration is accurate, that the Referee has agreed to be contacted by RealAdvisor, and that the Referrer is entitled to share the Referee's business contact details (section 12).

6. Rewards

6.1 Your rewards. What you earn is set out in your Partner Agreement and shown in the Portal. It has at most two parts: a fixed amount for each demo — either each demo booked or each demo held, as your Agreement states — and, when the Referee becomes a paying customer, either a fixed amount or a revenue share calculated on the Referee's first-year contract value (section 7.3). At least one part always applies.

6.2 Ceilings. Whatever is agreed, a demo reward never exceeds 50 per booked demo or 100 per held demo, and a fixed reward for a Referee becoming a customer never exceeds 300. A revenue share is between 5% and 20%, is calculated for 6 or 12 months, and is capped at the amount stated in your Agreement.

6.3 Both parts are paid in full. Where your Agreement provides both a demo reward and a reward for the Referee becoming a customer, neither is reduced by the other.

6.4 Revenue share is not available in Switzerland. A revenue share cannot be agreed with a Partner enrolled in Switzerland, nor for a Referee billed in Switzerland. A fixed reward applies instead.

6.5 Networks. A Referrer on the Network track earns what its Partner Agreement states, never more than 40,000 per calendar year. There is no demo reward on the Network track.

6.6 Currency. Rewards are in EUR, or in CHF at the same figure where the Referee is billed in Switzerland. Rewards are net amounts; VAT is added under section 10.5 where applicable.

6.7 Referee offer. An accepted Referee receives one welcome benefit chosen by RealAdvisor for its market: one month free, or the setup fee waived. The welcome benefit is never combined with any other discount.

7. When rewards become payable

7.1 A demo reward becomes payable once RealAdvisor's records show the demo as booked or as held, as your Agreement states.

7.2 The reward for a Referee becoming a customer, whether a fixed amount or a revenue share, becomes payable on cash collected, in tranches that depend on the Referee's billing period:

• Monthly billing: 50% when the Referee's first invoice is cash collected, and 50% when the Referee's fourth invoice is cash collected.
• Annual billing (any billing period of 12 months or more): 100% 90 days after the Referee's first invoice is cash collected.

7.3 A revenue share is calculated once, when the Referee's first invoice is cash collected: the agreed percentage of the Referee's first-year contract value for a 12-month share, or half of that amount for a 6-month share, up to the cap in your Agreement. It is paid in the tranches of section 7.2. Rewards on the Network track are paid in the same tranches.

7.4 Every reward is approved by RealAdvisor before payment. RealAdvisor may hold a reward while a Registration, a demo or a payment is being verified, and refuses it where these terms are not met.

7.5 RealAdvisor's records decide. Whether and when a Registration was made, a demo was booked or held and a payment was cash collected, and the Referee's first-year contract value, are established from RealAdvisor's records. The Referrer may ask for a review of any decision shown in the Portal within 30 days of it being shown, by written notice stating the reasons. The country manager decides within 10 working days and the outcome is shown in the Portal. This does not limit section 18.3.

8. Caps

8.1 Your caps. Your Partner Agreement may limit the number of demo rewards per calendar month or per calendar quarter, the number of rewards for Referees becoming customers per rolling 12 months, and the total of your rewards per calendar year. The Portal shows the caps that apply to you.

8.2 Country budget. Demo rewards across all Referrers in a country total at most 4,000 per calendar month; after that, no demo reward is created until the following month.

8.3 Quality gate. Where a Referrer's demo-to-close rate over the trailing 90 days falls below 15% after at least 5 held demos, its demo rewards are suspended until the rate recovers.

8.4 More than 3 Registrations within 7 days places the Referrer's Registrations under review.

8.5 A reward beyond a cap is not deferred to the next period; it is not earned. A reward for a Referee becoming a customer that only partly fits the yearly cap is paid up to the cap.

9. Clawback

9.1 A reward is void and, if already paid, is reclaimed, where within 90 days of the payment that earned it the Referee's payment is refunded or charged back, or the Referee's subscription is cancelled.

9.2 A reward obtained in breach of these terms, in particular sections 2, 4, 5 and 11, is void at any time.

9.3 A reclaimed amount is deducted from the Referrer's next payment, as a credit note against the self-billing invoice concerned. Where no further payment is due, the Referrer repays the amount within 30 days of RealAdvisor's request.

10. Payment and self-billing mandate

10.1 Payment. Approved rewards are paid monthly by bank transfer to the IBAN on file, in the currency of the reward, against the self-billing invoice issued under this section. RealAdvisor may group several rewards into one invoice and net clawbacks against them. A payment may be withheld while the requirements of section 2.2 are incomplete, while an integrity check of the Program is unresolved, or where the Referrer's bank details cannot be verified.

10.2 Mandate. The Referrer expressly authorises RealAdvisor to issue, in the name and on behalf of the Referrer, the invoices for the rewards due to the Referrer under the Program ("self-billing invoices"). This authorisation constitutes the prior written agreement required for self-billing, in particular autofacturation under French law and facturación por el destinatario (autofactura) under Spanish law. It is given by acceptance in the Portal, recorded with its date and time, and covers every reward paid while the Referrer participates in the Program.

10.3 Each invoice. Each self-billing invoice is numbered RA-REF-<CC>-<YYYY>-<NNNN>, sequentially per country (CC) and calendar year (YYYY); states that it is issued by the recipient in the name and on behalf of the supplier; carries the Referrer's legal name, address and tax identifier as on file; and is made available to the Referrer in the Portal when issued.

10.4 Right to dispute. The Referrer may dispute any self-billing invoice within 15 days of it being made available in the Portal, by written notice to RealAdvisor stating the reason. An invoice not disputed within that period is deemed accepted by the Referrer. A disputed invoice is corrected or cancelled by RealAdvisor, and the reward is re-issued once the dispute is resolved.

10.5 VAT and taxes. The Referrer remains liable for declaring and paying VAT and any other tax due on its rewards, and for recording the self-billing invoices in its accounts as if it had issued them. Where the Referrer is VAT-registered, the self-billing invoice adds VAT at the rate applicable in the Referrer's country; where the Referrer is not VAT-registered, the invoice states the applicable exemption. The Referrer must update its VAT status and identification details in the Portal before any change takes effect; an invoice issued on the basis of details the Referrer failed to update is the Referrer's responsibility.

10.6 Withdrawal. The Referrer may withdraw the mandate by written notice. From receipt of the notice, no further reward can be paid until a new invoicing arrangement is agreed in writing. Invoices issued before the withdrawal remain valid.

10.7 Records. RealAdvisor keeps a copy of each self-billing invoice for the statutory retention period. The Referrer keeps its own copy.

11. Conduct, promotion and brand

11.1 The Referrer must not: register a Referee that has not agreed to be contacted; make claims about RealAdvisor's products, prices or offers beyond RealAdvisor's published materials; present itself as RealAdvisor or as its agent; offer a Referee any inducement other than the welcome benefit of section 6.7; send unsolicited bulk messages; bid on "RealAdvisor" or any similar term in search advertising; use "RealAdvisor" or any similar term in a domain name, company name or social-media account name; publish its code on coupon, cashback or deal websites; or use deceptive practices to obtain Registrations. Promoting its own content to its own audience, including with paid social-media posts, is allowed within these limits.

11.2 Undisclosed common ownership between the Referrer and a Referee, Registrations timed to capture deals originated by RealAdvisor's own sales team, and collusion with RealAdvisor staff void the rewards concerned and end the Referrer's participation.

11.3 RealAdvisor may suspend a code and hold its rewards while an investigation is under way, and may verify any Registration directly with the Referee.

11.4 Disclosure. When the Referrer recommends RealAdvisor, publicly or to a Referee, it makes clear that it may receive a reward for doing so.

11.5 Brand licence. For the duration of its participation, RealAdvisor grants the Referrer a non-exclusive, non-transferable and revocable licence to use the RealAdvisor name and logo and the materials supplied in the Portal (links, QR codes, printed cards) solely to promote the Program, unaltered and as supplied. The Referrer does not register or contest any RealAdvisor trademark, removes any material within 5 working days of RealAdvisor's request, and stops all use when its participation ends.

12. Data protection

12.1 Referee data. To operate the Program, RealAdvisor processes the business contact details the Referrer registers: the agency name, the contact's name, business email address and telephone number. They are used to check eligibility against RealAdvisor's records (section 4), to contact the Referee about RealAdvisor's products and to book a demo, and to attribute rewards to the Referrer. RealAdvisor relies on its legitimate interest in business-to-business prospecting. Where the Referee does not become a customer, its Registration data is kept for the 120-day exclusivity window and then for up to 24 months solely for the checks of sections 4 and 11, after which it is deleted or anonymised. Where the Referee becomes a customer, its data is kept under the customer contract.

12.2 Before registering a Referee, the Referrer must have informed the Referee that its details are shared with RealAdvisor for the purposes above, and must register only details the Referee is entitled to share.

12.3 Referrer data. RealAdvisor processes the Referrer's identification, tax and bank details and the Program records (Registrations, rewards, invoices and audit events) to operate the Program and to meet its legal obligations. Bank details are stored encrypted, and only the last four digits of the IBAN are displayed. Program and invoicing records are kept for the statutory accounting retention period after the last payment.

12.4 The Referee data shown to the Referrer is limited to the agency name, a masked email address and the stage of the Registration. The Referrer must not use it for any other purpose.

12.5 RealAdvisor's privacy notice at https://realadvisor.ch/en/privacy applies. Data subjects may exercise their rights at privacy@realadvisor.com.

12.6 RealAdvisor and the Referrer each act as an independent controller of the personal data they process under the Program. Neither processes personal data on behalf of the other.

13. Independence from RealAdvisor's sales team

13.1 RealAdvisor's sales staff are remunerated for the deals they close under their own commission plan, independently of the Program. A reward under the Program is never reduced, split or refused because a member of RealAdvisor's sales team also worked on the deal, and a sales commission is never reduced because a Referral was involved.

13.2 The Program does not change how RealAdvisor records the origin of its opportunities. A Referral is recorded as additional information alongside that origin.

14. Relationship

14.1 The Referrer acts as an independent business. Nothing in these terms creates an employment, agency, partnership or joint-venture relationship, or authorises the Referrer to negotiate or conclude contracts on behalf of RealAdvisor or to bind it. The Referrer bears its own costs and taxes.

14.2 The Referrer is not a commercial agent of RealAdvisor. When its participation ends, the Referrer is entitled to no compensation or indemnity other than the rewards due under section 16.2, to the extent permitted by law.

14.3 Confidentiality. The Referrer keeps confidential the terms of its Partner Agreement, the Referee information shown in the Portal and any non-public information about RealAdvisor it receives through the Program, during its participation and for 2 years after it ends.

15. Changes

RealAdvisor may change these terms, including the ceilings and the caps, with at least 30 days' notice in the Portal or by email. Changes apply to Registrations made after they take effect; a Registration made before keeps the terms in force at the time of Registration. A change to the rewards or caps in a Partner Agreement follows the same rule.

16. Term and termination

16.1 Participation starts on acceptance and continues until terminated. Either party may terminate at any time with 30 days' written notice. RealAdvisor may terminate immediately for a breach of sections 2, 4, 5 or 11, or where the Referrer ceases to meet section 2.

16.2 On termination other than for breach, Registrations accepted before the end date remain eligible for rewards that become payable within their exclusivity window, on these terms; a revenue share or network override already running continues for its period. On termination for breach, unpaid rewards are forfeited.

16.3 RealAdvisor may close the Program in a country, or altogether, with 60 days' notice; section 16.2 applies.

17. Liability

17.1 Rewards are the Referrer's sole entitlement under the Program.

17.2 RealAdvisor is not liable for indirect losses or loss of profit. Apart from rewards due, RealAdvisor's total liability under the Program is limited to the rewards paid or payable to the Referrer in the 12 months before the event giving rise to the claim.

17.3 The Referrer holds RealAdvisor harmless against claims, fines and reasonable costs brought by third parties, including Referees and data-protection authorities, that result from the Referrer's breach of sections 5.6, 11 or 12, or from statements the Referrer made to a Referee.

17.4 Nothing in these terms limits liability that cannot be limited by law, in particular for intent or gross negligence.

18. General

18.1 Notices to RealAdvisor: info@realadvisor.com. Notices to the Referrer: the email address on file in the Portal.

18.2 If a provision of these terms is invalid, the remainder stays in force.

18.3 These terms are governed by Swiss law. The courts of the canton of Geneva, Switzerland, have exclusive jurisdiction, without prejudice to mandatory rules of the Referrer's country.

18.4 The Referrer may not assign or transfer its participation, its code or its rights under these terms without RealAdvisor's prior written consent. RealAdvisor may assign them to a company of its group or to the acquirer of its business.

18.5 These terms and the Referrer's Partner Agreement form the entire agreement on the Program and replace any earlier arrangement on the same subject.

18.6 Sections 9, 10, 12, 14.3, 17 and 18, and the Referrer's right to rewards due under section 16.2, survive the end of its participation.